Frequently Asked Questions

Seller FAQ

Avve charges a $2 setup fee to sellers. When a purchase is started, Avve receives 3% of the total income. Paypal & Stripe, the payment processors, have their own set of fees.
A Stripe account is necessary so that you can receive funds.
On the seller dashboard, click “add new product” on the upper right hand side and follow each step in order to add a new product to your inventory.

Tax: You will determine if the purchase is taxable. This is dependent on tax laws.

Deposit: A deposit can be a set amount or a percentage of the item total that acts as a downpayment on the purchase. The percentage can be between 10-50% of the total.

Term: The term is the number of months that the purchase will last. It can be between one and twelve months.

Payment Frequency: Payment frequency is the time period between each payment. Payments can be collected weekly, every two weeks, or monthly.

Delivery Options: Shipping options are as follows:

  • Local Pickup: If you are nearby the buyer, you may opt for local pickup to avoid shipping fees.
  • Included: The shipping cost is included in the purchase total.
  • Flat: A set shipping amount determined by the you.
  • Calculated: Shipping calculated based on the package itself.

Optional Fees:

  • Set-up Fee: You may choose to charge a fee for setting up the purchase.
  • Cancellation or Restocking fee: Cancellation or restocking fees are charged to the buyer if they cancel the purchase. Only one can be chosen, not both cancellation and restocking.
On the seller dashboard, click “Share item” and a link will appear. Sending this link to a buyer takes them to the item page and allows them to begin a purchase.
When a buyer cancels the purchase, a few things will happen that are dependent on the terms you have agreed upon. If there is a restocking or cancellation fee, those will be paid by the buyer to you.
Yes, sellers may also cancel purchases. However, 100% of the buyer’s payments are refunded and the initial setup fee will still be charged to you and is retained by Avve.
When a buyer’s terms are rejected twice, they have two options: cancel the purchase or start the purchase using the seller’s original terms.
Sellers receive payments via either their linked Stripe account.
If you indicate that a purchase is taxable, the tax will be calculated based on the ship to address of the buyer. If the purchase is an in store or local purchase you may indicate that the taxable location is based on the seller’s zip code.
Issues relating to payments should be taken up with Stripe support. Any other type of issue can be resolved with help@avve.com or the support desk.
Contact Avve via email at help@avve.com or contact the support desk.


Shopify Seller FAQ

How is the Avve payment plan button added to my site?
How do I customize my Avve Button?
Why do I have to add details about a product on Avve.com if the information is already on my Shopify site?


Buyer FAQ

No. Buyers are only subject to the item totals and the fees associated with that purchase. Avve does not charge any fees for simply having an account.

Terms are seller-set purchase conditions. They are as follows:

Tax: The seller will determine if the purchase is taxable. This is dependent on tax laws. If you feel you are paying tax in error please contact the seller directly.

Deposit: A deposit can be a set amount or a percentage of the item total that acts as a downpayment on the purchase. The percentage can be between 10-50% of the total.

Term: The term is the number of months that the purchase will last. It can be between one and twelve months.

Payment Frequency: Payment frequency is the time period between each payment. Payments can be collected weekly, every two weeks, or monthly.

Delivery Options: Shipping options are as follows:

  • Local Pickup: If you are nearby the seller, you may opt for local pickup to avoid shipping fees.
  • Included: The shipping cost is included in the purchase total.
  • Flat: A set shipping amount determined by the seller.
  • Calculated: Shipping calculated based on seller zip code & buyer zip code.

Optional Fees:

  • Set-up Fee: The seller may choose to charge a fee for setting up the purchase.
  • Cancellation or Restocking fee: Cancellation or restocking fees are charged to the buyer if they cancel the purchase. Only one can be chosen, not both.
There are two ways to negotiate terms. On a purchase that has already started, go to the buyer dashboard, click on the item in question, and click the “Request Terms Change” button to begin a terms negotiation. The other way to negotiate terms is to negotiate the terms before beginning the purchase. When going through the checkout process, there is an option to propose new terms rather than continue.
You can negotiate terms twice on an item.
If your proposed terms are rejected by the seller two times, you can either cancel the purchase or continue using the original seller proposed terms.
You may cancel the purchase if a situation arises where you can no longer continue the purchase.
Yes. You will be notified two ways: a notification on the buyer dashboard and via email.
Yes. When your payment is processed you will be notified and if your payment fails, you will be notified via email. Then, you have three days to solve the payment issue.
You can pay via Stripe, credit card, or ACH.
Issues relating to payments should be taken up with Stripe support. Any other type of issue can be resolved with help@avve.com or the support desk.
Contact Avve via email at help@avve.com